Terms & Conditions

Terms and Conditions of Sale

If you have any questions regarding the terms and conditions below, please feel free to contact us.

Please send an email to info@printtex.design.

Privacy Policy

To make a purchase on our website, you are required to register with your name, address, telephone number and email address.

This information is registered and stored in our database for as long as you are a customer with us. The information will be deleted after one year if no purchases have been made on the account during that period.

We guarantee that this information will not be disclosed to third parties. If you wish to have your personal data deleted, please contact us by email. If you wish to see the information we have stored about you, you may contact us by email at any time, and we will provide it as soon as possible.

Communication between the customer and printtex.design is not encrypted. When paying online by payment card, all payment information is encrypted. We use Epay as our payment gateway. The Epay payment solution uses SSL encryption when communicating with Nets. SSL encryption is also used for communication between customers and the server on which Epay is hosted.

This means that all information transmitted over the internet is encrypted using a security certificate issued by Nets, preventing unauthorised parties from intercepting customers’ credit card information.

Purchasing Products Online from PRINTTEX

Products can only be ordered through our website. All prices stated on printtex.design are in Danish kroner (DKK), including VAT and excluding any applicable shipping costs.

All prices apply within Denmark, excluding the Faroe Islands and Greenland.

We reserve the right to make changes or corrections in the event of:

  • Sold-out products
  • Supplier failures
  • Printing errors
  • Typographical errors
  • Price changes
  • Force majeure

As a new customer on printtex.design, you can add products to your shopping cart before registering as a user. When proceeding to checkout, you will be asked to register as a user.

Once the order has been confirmed, we will automatically send an order confirmation to the customer’s email address. If the customer does not receive this email, the email address may have been entered incorrectly or another technical issue may have occurred. In such cases, the customer is requested to contact us by telephone.

Once we have received and registered the order, it will normally be processed within 1–2 days and prepared for shipment.

We will only ship the goods once we have received the customer’s payment.

We use email for all information regarding products and order status.

The following payment methods are available in our online store:

  • Prepayment by bank transfer

    For bank transfers, payment must be made to:

    Bank: Nykredit
    Registration number: 8117
    Account number: 1862554
    IBAN: DK2781170001862884
    BIC/SWIFT: NYKBDKKK

  • MobilePay: Only available for collection/pickup.
  • Card Payment: Visa, Visa/Dankort, Visa Electron, MasterCard, Maestro
  • Apple Pay: Use your connected card from your Apple Wallet

Shipping

We ship parcels using GLS. We charge a fixed parcel shipping rate of DKK 49.00, depending on the value of the order, which is handled automatically by the system.
Orders are dispatched, whenever possible, on the same day or no later than the following day, provided that the products are in stock.
If there is a delay in delivery, the customer will be notified by email. Upon receipt of payment, we always aim to dispatch the goods on the same day that payment is received or charged to the customer’s account.
We do not make partial deliveries. If an item is backordered, we will notify the customer by email. The customer will then have the option to change the order if they do not wish to wait until the entire order can be shipped.
The system is primarily set up for shipping within Denmark, excluding the Faroe Islands and Greenland. However, we can ship worldwide if required.

Incorrect Customer Information

The customer is responsible for entering correct and accurate information during the purchasing process on our webshop.
If the customer provides incorrect information that results in additional shipping costs, the customer is responsible for covering these costs.
Our company accepts no responsibility for additional costs resulting from incorrect information provided by the customer.
We encourage customers to double-check their information before placing an order in order to avoid delivery problems and additional costs.

Newsletter

When registering as a user, customers have the option to subscribe to our newsletter.
Customers may unsubscribe at any time by logging into their account and removing their newsletter subscription. Alternatively, customers may contact us by
email to unsubscribe.

We send newsletters no more than 1–2 times per month. The newsletter may contain information about new products, company news, special offers and similar information.

The newsletter will contain minimal images and graphics and will therefore have a relatively small file size.

Risk of Loss or Damage

The risk relating to products purchased from printtex.design passes to the customer upon delivery.

Documentation and Instructions

If a product requires user instructions or a product description, these will naturally be included with the delivery.

If additional guidance or information regarding our products is requested, any such information provided by us is intended solely as guidance and does not create any additional liability beyond the information supplied in writing.

 

Right of Withdrawal

If the customer wishes to cancel a purchase after receiving the goods, the order must be returned in its original packaging.

The customer is responsible for the cost of return shipping.

The returned product must be in substantially the same condition as when it was delivered. If this is not the case, the right of return may lapse.

The product must be returned within 14 days of receipt.

The customer may also return a product by refusing delivery.

Shipping and handling costs are not refundable.

Special-order products that are customised or made specifically for the customer cannot be returned.

Complaints and Warranty Claims

In accordance with the Danish Sale of Goods Act, Printtex ApS provides a 2-year right of complaint from the invoice date for manufacturing defects, material defects or deficiencies.

The right of complaint does not cover faults, damage or wear and tear resulting directly or indirectly from inadequate maintenance, incorrect use, misuse or similar circumstances.

The invoice number must be provided if the customer wishes to make a claim.

Complaints regarding defects must be made as soon as possible and within a reasonable period after the customer discovered, or should reasonably have discovered, the defect. Otherwise, the customer may lose the right to make a claim.

Cookies

No cookies are used unless the customer has explicitly accepted their use.

Logs and Statistics

Logs and statistics are used on printtex.design.

The system is used to provide statistical information regarding the number of visitors to the website, where visitors come from, which parts of the website they view, etc.

These statistics are used exclusively to optimise the functionality of the website.

Misuse

If we identify misuse of printtex.design, the matter may immediately be reported to the police.

Reservations and Amendments

Printtex.design reserves the right to amend or add to the rules and terms and conditions described on this page.

It is the customer’s responsibility to stay informed of any changes. Customers who have subscribed to our newsletter will be informed of significant changes through the newsletter.

Printtex ApS
Løhdesvej 6
7442 Engesvang
Denmark

Telephone: +45 45 82 84 84
Email: info@printtex.design
CVR / Danish Company Registration No.: 45495523